Club Manager

Planet Fitness - Baseline Fitness; Zachary (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free Gym Membership

Dollars for Scholars Program

Employee Appreciation

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Critical Illness Insurance

Pet Insurance

HSAs (Health Savings Account)

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Manager to lead staff and deliver a superior member experience. You will supervise front desk operations, welcome members with tours, resolve service issues, and support team members day-to-day.

The role emphasizes coaching, policy adherence, and a positive club image.

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service skills needed.
• Excellent communication, organization and leadership abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Ensure excellent member service and staff performance at all times.
• Oversee front desk tasks: greet members, tours, answer questions.

Skills

Team leadership

Customer service

Communication

Organizational skills

Coaching

Staff supervision

Education

High school diploma

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise team members.Member service oversight making sure all team members are providing a great customer service experience at all times.High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.Provide support for team members and club members.Create and maintain a positive image for the club.Coaching and counseling performance to help achieve company standards.Ensure prompt opening/closing of gym.Ensure staff are aware and trained on all current marketing promotions.Finish manager portion of onboarding, in Paycom, for all new hires.Ensure the club is open and staffed during all hours of business.Ensuring self and team members are implementing and adhering to all company policies and procedures.Responsible for ordering supplies and tracking inventory.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesMinimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time