Club Manager

Planet Fitness - Baseline Fitness; Hammond (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Free gym membership for self and one (

Family member or friend

Job summary

Planet Fitness - Baseline Fitness in Hammond, LA seeks a Gym Manager to oversee daily gym operations and ensure an exceptional member experience while driving financial success.

You will recruit, hire, train, schedule and supervise team members; greet members, conduct tours, and resolve service questions. Onboarding in Paycom, inventory control, and maintaining a positive club image are key responsibilities.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience required.
• Strong customer service skills and communication.
• Excellent leadership and organizational abilities.
• Basic computer proficiency required (software such as Paycom).

Responsibilities

• Oversee gym operations to ensure a positive member experience and financial success.
• Recruit, hire, train, schedule and supervise team members.
• Ensure front desk delivers outstanding customer service and member tours.
• Provide support for team members and club members.
• Maintain a positive image for the club and enforce company policies.
• Handle onboarding in Paycom for new hires.
• Ensure open/close of gym and proper staffing during all hours.
• Order supplies and track inventory.

Skills

Customer service

Communication

Leadership

Organizational skills

Supervisory experience

Basic computer skills

Education

High school diploma

Tools

Paycom

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise team members.Member service oversight making sure all team members are providing a great customer service experience at all times.High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.Provide support for team members and club members.Create and maintain a positive image for the club.Coaching and counseling performance to help achieve company standards.Ensure prompt opening/closing of gym.Ensure staff are aware and trained on all current marketing promotions.Finish manager portion of onboarding, in Paycom, for all new hires.Ensure the club is open and staffed during all hours of business.Ensuring self and team members are implementing and adhering to all company policies and procedures.Responsible for ordering supplies and tracking inventory.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesMinimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time