Club Lounge Concierge | Guest Experience Specialist

Paycom; Norfolk (VA); On-site; USD 16,000 - 23,000; Full time

Job summary

Marriott Norfolk Waterside in Norfolk, VA is seeking a Guest Service Agent for the hotel lounge. Responsibilities include welcoming guests, managing lounge seating, preparing beverages, and ensuring a clean, safe environment.

You will coordinate with kitchen staff for special requests and maintain knowledge of hotel offerings to assist guests effectively. Ideal candidates have 1-2 years in customer service, strong English, and basic computer skills; experience with hotel systems is preferred.

Qualifications

• High School Graduate or GED or work equivalent.
• Computer skills required. Experience with hotel systems is preferred.
• Good understanding of English and ability to provide excellent customer service.

Responsibilities

• Welcome guests and acknowledge them according to standards.
• Monitor lounge seating, service, safety, and guest wellbeing.
• Open/close duties; maintain bar area and equipment cleanliness.
• Prepare and serve beverages; stock supplies.
• Communicate special requests to kitchen; forecast meal needs.
• Transport and stock supplies; secure liquor storage areas.
• Document incidents and report unsafe conditions to manager.
• Maintain a clean, professional lounge environment and guest confidentiality.
• Know hotel features, hours, and promotions to assist guests.

Skills

Customer service

English language

Computer skills

Education

High School/GED

Tools

Hotel systems

Job description

Marriott Norfolk Waterside in Norfolk, VA is seeking a Guest Service Agent for the hotel lounge. Responsibilities include welcoming guests, managing lounge seating, preparing beverages, and ensuring a clean, safe environment.

You will coordinate with kitchen staff for special requests and maintain knowledge of hotel offerings to assist guests effectively. Ideal candidates have 1-2 years in customer service, strong English, and basic computer skills; experience with hotel systems is preferred.