M Club Attendant

Paycom; Norfolk (VA); On-site; USD 16,000 - 23,000; Full time

Job summary

Marriott Norfolk Waterside in Norfolk, VA is seeking a Guest Service Agent for the hotel lounge. Responsibilities include welcoming guests, managing lounge seating, preparing beverages, and ensuring a clean, safe environment.

You will coordinate with kitchen staff for special requests and maintain knowledge of hotel offerings to assist guests effectively. Ideal candidates have 1-2 years in customer service, strong English, and basic computer skills; experience with hotel systems is preferred.

Qualifications

• High School Graduate or GED or work equivalent.
• Computer skills required. Experience with hotel systems is preferred.
• Good understanding of English and ability to provide excellent customer service.

Responsibilities

• Welcome guests and acknowledge them according to standards.
• Monitor lounge seating, service, safety, and guest wellbeing.
• Open/close duties; maintain bar area and equipment cleanliness.
• Prepare and serve beverages; stock supplies.
• Communicate special requests to kitchen; forecast meal needs.
• Transport and stock supplies; secure liquor storage areas.
• Document incidents and report unsafe conditions to manager.
• Maintain a clean, professional lounge environment and guest confidentiality.
• Know hotel features, hours, and promotions to assist guests.

Skills

Customer service

English language

Computer skills

Education

High School/GED

Tools

Hotel systems

Job description

Job Details: Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA, Salary Range: $14.00 - $14.00Hourly

Job Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook. Report accidents, injuries, and unsafe work conditions to manager.
• Ensure the lounge area is always clean and free of trash.
• Always provides a professional image through appearance and dress.
• Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members. Always maintain guest confidentiality.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Provides guests with information about attractions, facilities, services, activities in or outside the property.
• Keep the work area neat and organized. Ensure all supplies are available including photocopies.
• Assists in handling emergencies in order to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Qualifications: Education & Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Experience with hotel systems is preferred
• Good understanding of the English language. Provide excellent customer service and maintain a professional demeanor.
• A minimum of 1-2 years of experience as a Customer Service Agent is preferred.

Physical Requirements

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment – front, lobby, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.