Club Lounge Concierge & Guest Experience Lead

Avion Hospitality; New Orleans (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

Avion Hospitality seeks a Club Lounge Concierge to deliver flawless service and act as liaison between guests and the hotel. Responsibilities include addressing guest requests with personalized touches and maintaining lobby cleanliness, while upholding Avion and Windsor Court policies.

The ideal candidate has strong customer service skills, excellent written and verbal communication, and the ability to work flexible hours, including holidays and weekends, in a hospitality setting in New Orleans.

Qualifications

• Minimum of 2 years of experience in a hotel setting.
• Ability to work a flexible schedule, including holidays and weekends.
• Excellent customer service skills.
• Skill for building relationships.
• Excellent written and verbal communication skills.
• Must be computer literate and proficient in Word and Excel.
• Multi-tasking and a great sense of urgency.
• Strong interpersonal & team player skills.
• Strong problem-solving and time-management skills.

Responsibilities

• To respond and provide a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Avion and The Windsor Court policies.
• Maintain a strong understanding of the area, including but not limited to social, cultural, historical, and physical attractions, and effectively pass the information on to guests
• Maintain organization and cleanliness of the lobby

Job description

Avion Hospitality seeks a Club Lounge Concierge to deliver flawless service and act as liaison between guests and the hotel. Responsibilities include addressing guest requests with personalized touches and maintaining lobby cleanliness, while upholding Avion and Windsor Court policies.

The ideal candidate has strong customer service skills, excellent written and verbal communication, and the ability to work flexible hours, including holidays and weekends, in a hospitality setting in New Orleans.