Guest Experience Host: Lobby & Concierge

Sonesta International Hotels; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company 
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Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in New Orleans is seeking a friendly Lobby Ambassador to welcome guests and set the tone of their arrival experience. You will monitor lobby flow, assist with concierge, bell, and front desk tasks, and help guests with information and directions.

Ideal candidates are guest-focused, with strong communication skills, the ability to multi-task, and a professional appearance. This full-time role offers diverse responsibilities within a vibrant hospitality environment in

Qualifications

• Knowledge of Opera and internet software preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.

Responsibilities

• Welcome guests upon entrance and confirm reservations.
• May be required to run guests errands as needed.
• Act as the point of reference for guests who need assistance or information.
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions.
• Coordinate Guest travel plans as needed.
• Greet all guests entering and exiting hotel; direct guests to front desk for check-in; assist with luggage.

Skills

Opera knowledge

Guest service

Communication skills

Attention to detail

Teamwork

Tools

Opera PMS

Job description

Sonesta International Hotels in New Orleans is seeking a friendly Lobby Ambassador to welcome guests and set the tone of their arrival experience. You will monitor lobby flow, assist with concierge, bell, and front desk tasks, and help guests with information and directions.

Ideal candidates are guest-focused, with strong communication skills, the ability to multi-task, and a professional appearance. This full-time role offers diverse responsibilities within a vibrant hospitality environment in