Club Lounge Concierge — Create Memorable Guest Experiences

Pyramid Global Hospitality; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Renaissance Indianapolis North, operated by Pyramid Global Hospitality, is seeking a Club Lounge Attendant to greet guests, maintain Club Lounge spaces, and coordinate with culinary teams to ensure top quality experiences. The role includes a 4pm–10pm schedule Sunday through Thursday and a $500 sign-on bonus, with ongoing incentive plans.

The position emphasizes guest engagement, local area knowledge, and strong communication as you help guests plan their stay and WOW them with personalized

Qualifications

• High school diploma or equivalent.
• Must be available to work weekends and holidays.
• Excellent verbal and written communication skills.

Responsibilities

• Help guests discover their Wanderlust experience.
• Set up and maintain food options in Club Lounge; keep space clean.
• Collaborate with culinary team to maintain quality and presentation.
• Provide exceptional customer service with warmth and engagement.
• Build relationships with local restaurants, shops and attractions.
• Resolve issues and WOW guests through recovery when needed.
• Promote and sell special hotel programs.
• Interact professionally with hotel/resort staff and assist other departments.
• Relay all pertinent information to the manager on duty.
• Assist other departments as needed.

Skills

Interpersonal skills

Outgoing personality

Local knowledge

Computer skills

Verbal communication

Written communication

Fast-paced work

Weekend availability

Education

High school diploma

Job description

Renaissance Indianapolis North, operated by Pyramid Global Hospitality, is seeking a Club Lounge Attendant to greet guests, maintain Club Lounge spaces, and coordinate with culinary teams to ensure top quality experiences. The role includes a 4pm–10pm schedule Sunday through Thursday and a $500 sign-on bonus, with ongoing incentive plans.

The position emphasizes guest engagement, local area knowledge, and strong communication as you help guests plan their stay and WOW them with personalized