Club Lounge Concierge — Create WOW Guest Experiences

BENCHMARK; Carmel (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Sign-on bonus

Job summary

Pyramid Global Hospitality’s Renaissance Indianapolis North is seeking a Club Lounge Attendant to deliver warm, personalized guest experiences in the Club Lounge. You will set up food options, maintain space, and coordinate with the culinary team to ensure quality and presentation.

You will provide exceptional service, engage with guests, and help them discover local attractions while resolving issues to WOW guests.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Ability to work in a fast-paced setting.

Responsibilities

• Set up and maintain food options in Club Lounge.
• Clean and maintain Club Lounge space.
• Work with culinary team to ensure quality and presentation.
• Provide exceptional customer service and engage with guests.
• Build relationships with local restaurants, shops and attractions.
• Help resolve problems and WOW guests when issues arise.
• Promote and sell hotel programs.
• Communicate information to manager on duty.

Skills

Guest service

Engaging personality

Verbal communication

Written communication

Computer skills

Fast-paced environment

Stand for shift

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality’s Renaissance Indianapolis North is seeking a Club Lounge Attendant to deliver warm, personalized guest experiences in the Club Lounge. You will set up food options, maintain space, and coordinate with the culinary team to ensure quality and presentation.

You will provide exceptional service, engage with guests, and help them discover local attractions while resolving issues to WOW guests.