Club Lounge Attendant – Deliver Memorable Guest Experiences

Pyramid Global Hospitality; Carmel (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Pyramid Global Hospitality seeks a Club Lounge Attendant for the Renaissance Indianapolis North. You will create a welcoming atmosphere, set up food displays, maintain the lounge, and connect with guests to provide a memorable experience.

Schedule is 4pm–10:30pm, Sunday through Thursday. This is a full-time position with full-time benefits; the role focuses on engaging guests, sharing local area knowledge, and delivering exceptional service.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Set and maintain food displays.
• Ensure cleanliness and safety of the Club Lounge.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establishing relationships with local area restaurants, shops and attractions.
• Help to resolve problems and “WOW” guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed

Skills

Customer service

Guest interaction

Local area knowledge

Computer skills

Verbal communication

Written communication

Fast-paced environment

Weekend/holidays availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality seeks a Club Lounge Attendant for the Renaissance Indianapolis North. You will create a welcoming atmosphere, set up food displays, maintain the lounge, and connect with guests to provide a memorable experience.

Schedule is 4pm–10:30pm, Sunday through Thursday. This is a full-time position with full-time benefits; the role focuses on engaging guests, sharing local area knowledge, and delivering exceptional service.