Club Front Desk & Member Services Floater

Planet Fitness; Mansfield (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

PTO – Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness Mansfield is seeking a Part Time Member Services Rep (Floater) to greet members and guests, process memberships, and provide outstanding service in a friendly environment. This role emphasizes a strong member experience, sales support, and reliable front-desk operations.

The MSR will handle account inquiries, payments, and club communications, while maintaining club cleanliness and assisting with membership tours and upgrades.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Process new memberships, cancellations and payments accurately; answer phones professionally.
• Follow opening/closing procedures and communicate issues to management.
• Maintain cleanliness and order throughout the club; ensure equipment returned to proper racks.

Skills

Customer service

On-site work

Professionalism

Punctuality

Education

High school diploma or equivalent

Job description

Planet Fitness Mansfield is seeking a Part Time Member Services Rep (Floater) to greet members and guests, process memberships, and provide outstanding service in a friendly environment. This role emphasizes a strong member experience, sales support, and reliable front-desk operations.

The MSR will handle account inquiries, payments, and club communications, while maintaining club cleanliness and assisting with membership tours and upgrades.