Club Enablement & Onboarding Lead

Sam's Club; City of Plattsburgh (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits include medical,vision

401(k) and stock purchase

PTO and family leave

Live Better U education benefit

Job summary

Sam's Club in Plattsburgh, NY is seeking a front-line onboarding and training lead to drive new tools, procedures, and culture across the club. You will guide new associates through onboarding milestones (30/60/90/180 days) and ensure I-9 compliance, while promoting continuous learning and safety standards.

The role emphasizes coaching, teamwork, and leadership to lower turnover and build a people-first culture that aligns with Sam's Club values.

Qualifications

• 6 months retail experience including operating front-end equipment (eg, cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.
• Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.
• Facilitates orientation sessions aligned with Sam's Club values and operational goals.
• Oversees the completion of I-9 documentation and ensures compliance with onboarding protocols.
• Reinforces training through daily routines and promotes continuous learning and operational consistency.
• Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards.
• Provides guidance and support to associates on systems, safety practices, and operational procedures.
• Fosters a collaborative, people-first environment that drives associate engagement and retention.
• Champions change initiatives and collaborates across departments to drive adoption and engagement.
• Acts as a connector within the club, cultivating relationships and building trust across teams.
• Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.
• Promote consistency in execution across departments to enhance member and associate experiences.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Delivers results while putting the customer first.
• Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.
• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
• The hourly wage range for this position is $22.50 to $30.50*
• <The actual hourly rate will equal or exceed the required minimum wage applicable to the job location>
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Skills

Customer service

Retail experience

Cashier experience

Job description

Sam's Club in Plattsburgh, NY is seeking a front-line onboarding and training lead to drive new tools, procedures, and culture across the club. You will guide new associates through onboarding milestones (30/60/90/180 days) and ensure I-9 compliance, while promoting continuous learning and safety standards.

The role emphasizes coaching, teamwork, and leadership to lower turnover and build a people-first culture that aligns with Sam's Club values.