Front Desk Attendant I (Seasonal Full-Time)

MOUNTAIN LAKE; Lake Wales (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Mountain Lake in Lake Wales, FL seeks a friendly front desk associate to manage guest check-in and check-out, greet Members and guests, handle inquiries by phone and in person, and direct them to the appropriate department for a seamless experience.

You will coordinate with housekeeping, bell staff and other areas to arrange services, post charges, and provide information on transportation, attractions, spa services and dining; a High School Diploma or GED and hospitality experience are

Qualifications

• High School Diploma or GED required.
• Hospitality experience preferred.
• Excellent communication and guest service skills.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Greet Members and guests, answer inquiries, and direct to appropriate department.
• Coordinate with housekeeping and other areas to arrange services and maintain room status.
• Input guest information into the system and post charges to guest accounts.
• Provide information on transportation, attractions, spa services, dining and activities.

Skills

Excellent customer service

English grammar

Microsoft Office

Phone system handling

Education

High School Diploma or GED

Tools

Microsoft Office

PMS/Hotel software

Job description

Job Details

Job Location: Main Office - Lake Wales, FL 33898

SUMMARY

This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The front desk associate will be the point of contact for Members and guests – providing helpful and knowledgeable service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete Guests’ Check-in/out of the Colony House.
• Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.
• Coordinate with housekeeping to determine room status.
• Input guest credit card and update any guest information within the system.
• Communicate with other areas to arrange services, such as Bellman and F&B.
• Post any charges to guest accounts.
• Prepare and distribute reports for staff.
• Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.
• Schedule spa services and dinner reservations.
• Coordinate take-out orders and recreational activities.

OTHER RESPONSIBILITIES

• Assist mailroom, bellman, and housekeeping when necessary.
• Complete other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF:

• Excellent customer service, and interpersonal skills.
• Proficient in English grammar.
• Computer software including Microsoft office.
• Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

ABILITY TO:

• Communicate effectively both orally and in writing.
• Meet time schedules, deadlines, and plan and organize work.
• Work confidently with discretion and independently with little direction.
• Work cooperatively with others using tact, patience, and courtesy.
• Work with confidential data with discretion.
• Perform required role during emergency situations.
• Work with guests in a fast-paced setting.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Club, resort, or other hospitality industry experiences are preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS

• None required.

PHYSICAL DEMANDS

• Must be able to sit and stand for a prolonged period of time.
• Must be able to lift and carry up to 30 pounds.
• Must be able to stoop and kneel.
• Must have the visual acuity to see computer screens and paperwork.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Florida weather conditions can vary. This position may experience various types of weather including hot, cold and wet conditions.

EEO STATEMENT

Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities and benefits.