Concierge

Invited Clubs; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Invited Clubs in Plano, TX seeks a Concierge to join our Member Experience team. You will deliver exceptional service to club members before, during, and after visits, handling calls, reservations, and emails with warmth.

You will promote club offerings, engage with new and at-risk members, support communications, and help create Magic Moments that reinforce our Warm Welcomes and Fond Farewells.

Responsibilities

• Managing phone calls, reservations and emails with a focus on outstanding service.
• Providing warm greetings and seamless service to members and guests.
• Promoting club offerings and assisting outreach to new and at‑risk members.
• Supporting member communications and loyalty initiatives.

Job description

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centres, and much more. Come be a part of this incredible and inclusive team at Invited !

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-arts racquet facilities, fitness centres, and much more. Come be a part of this incredible and inclusive team at Invited !

Job Summary

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Club's values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty.

Key Priorities

The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club