Service Coordinator

LHH; Charlotte (NC); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

On-call pay

Laid-back culture

Growth opportunities

Job summary

LHH Recruitment Solutions in Charlotte, NC is seeking a Service Coordinator to support and dispatch approximately 15 field technicians. The role collaborates with the Area Manager to ensure timely execution of service operations and daily work orders, while maintaining strong customer interactions.

The position offers a laid‑back culture with growth opportunities. On‑call rotation occurs roughly every 13 weeks, and on‑call pay is provided.

Qualifications

• Experience with dispatching or coordinating service teams is required.
• Strong customer service skills and clear communication with internal teams and clients.
• Ability to adapt to changing priorities, including emergencies.
• Proficiency with software tools like Viewpoint or similar systems.
• Excellent organizational skills and attention to detail.

Responsibilities

• Collaborate with Area Manager and current Coordinator to manage ~15 field technicians.
• Process and prioritize 20–30 daily work orders with accuracy and timeliness.
• Adapt to schedule changes and emergency priorities as directed.
• Work with various work orders, asking questions to resolve ambiguities.
• Use systems like Viewpoint and Dropbox to coordinate tasks and maintain documentation.
• Participate in an on‑call rotation (approx. every 13 weeks) with on‑call pay.

Skills

Dispatching experience

Customer service

Adaptability

Viewpoint/Dropbox proficiency

Organizational skills

Tools

Viewpoint

Dropbox

Job description

LHH Recruitment Solutions is seeking a highly adaptable and detail-oriented Service Coordinator to join a growing team in Charlotte, NC. This role supports business expansion and provides critical coordination for field technicians and service operations.

The Service Coordinator will work closely with the Area Manager and team to support and dispatch approximately 15 field technicians.

If you thrive in a dynamic environment, excel at managing shifting priorities, and have experience in dispatching and customer interaction, this position offers a laid‑back culture and opportunities for growth.

Key Responsibilities

• Collaborate with the Area Manager and current Service Coordinator to manage approximately 15 field technicians.
• Process and prioritize 20–30 daily work orders, ensuring accuracy and timeliness.
• Adapt to schedule changes and emergency priorities as directed by the Area Manager.
• Work with various types of work orders, asking questions and resolving ambiguities as needed.
• Utilize systems like Viewpoint and Dropbox to coordinate tasks and maintain documentation.
• Participate in an on‑call rotation (approximately every 13 weeks) to address urgent needs; on‑call pay provided regardless of work volume.

Qualifications

• Previous dispatching experience, preferably in a service‑oriented environment (trucking dispatching experience is not applicable).
• Strong customer service skills and the ability to effectively communicate with both internal teams and clients.
• Adaptability to changing priorities and emergencies.
• Proficiency in software tools such as Viewpoint, Dropbox, or similar systems.
• Exceptional organizational skills and attention to detail.

Schedule and Compensation

• Location: Charlotte, NC.
• Hours: 7:30 AM–4:30 PM.
• On‑call rotation approximately every 13 weeks (additional pay provided).
• Starting rate between $25–$28/hour.
• Orientation starts on the 2nd and 4th Tuesday of each month.

Why Join?

• Laid‑back culture with a supportive team environment.
• Opportunities to work closely with the Area Manager and Team Lead.
• Be part of a growing business with room for professional development.