Customer Service Representative

Summit Events; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Training & Development

Career Growth Opportunities

Positive Work Environment

Job summary

Summit Events in Charlotte, NC is seeking a Customer Service Representative to engage with customers, represent products and services, and ensure an exceptional experience in person.

The role emphasizes building relationships, addressing inquiries, driving sales, and collaborating with the team to meet goals. Training is provided, and a base salary plus incentives are offered.

Qualifications

• Strong communication skills, clear and effective interaction with customers.
• Sales-oriented with ability to meet targets while maintaining customer satisfaction.
• Customer-focused with a passion for helping others and delivering exceptional service.
• Positive, friendly attitude that fosters a welcoming environment.
• Team player with collaborative mindset.
• No experience necessary; training is provided.

Responsibilities

• Customer Interaction: Serve as the first point of contact for customers, addressing inquiries, offering solutions, and providing product information in a friendly and professional manner.
• Sales Support: Help identify customer needs and promote relevant products or services that align with their preferences, driving sales and ensuring customer satisfaction.
• Problem Resolution: Handle customer concerns or issues, ensuring they are resolved in a timely and efficient manner, maintaining a positive experience.
• Product Knowledge: Become well-versed in the features and benefits of our products and services, confidently answering customer questions and assisting with product selection.
• Building Relationships: Establish long-term customer relationships by providing outstanding service, making customers feel valued and heard.
• Team Collaboration: Work alongside your team to meet sales and customer service goals, supporting team members and contributing to a positive environment.

Job description

Location: Charlotte, NC

Are you passionate about helping others and creating a positive customer experience? Do you have a natural ability to engage with people and provide solutions that meet their needs? If so, we'd love to have you join our team as a Customer Service Representative!

In this face-to-face role, you will interact directly with customers, represent our products and services, and ensure an exceptional experience for each customer. Your ability to build relationships, address customer inquiries, and drive sales will make you an integral part of our team.

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for customers, addressing inquiries, offering solutions, and providing product information in a friendly and professional manner.
• Sales Support: Help identify customer needs and promote relevant products or services that align with their preferences, driving sales and ensuring customer satisfaction.
• Problem Resolution: Handle customer concerns or issues, ensuring they are resolved in a timely and efficient manner, maintaining a positive experience.
• Product Knowledge: Become well-versed in the features and benefits of our products and services, confidently answering customer questions and assisting with product selection.
• Building Relationships: Establish long-term customer relationships by providing outstanding service, making customers feel valued and heard.
• Team Collaboration: Work alongside your team to meet sales and customer service goals, supporting team members and contributing to a positive environment.

What We’re Looking For:

• Strong Communication Skills: Ability to clearly and effectively communicate with customers both verbally and non-verbally.
• Sales-Oriented: A natural interest in sales, eager to meet sales targets while maintaining a focus on customer satisfaction.
• Customer-Focused: A passion for helping others and a commitment to providing exceptional service.
• Positive Attitude: A positive, friendly attitude that fosters a welcoming and engaging atmosphere.
• Team Player: Ability to collaborate and contribute to a supportive and productive team environment.
• No Experience Necessary: Training is provided, so whether you’re just starting your career or have some experience, we welcome all applicants.

What We Offer:

• Competitive Compensation: Receive a base salary plus performance-based incentives.
• Training and Development: Full training to ensure you have the knowledge and skills to succeed in the role.
• Career Growth Opportunities: We believe in promoting from within, so there are opportunities for you to grow your career in sales or management.
• Positive Work Environment: Join a supportive team that values collaboration and personal growth.