Cloud Validation & Support Analyst

ASM Research, An Accenture Federal Services Company; Redmond (WA); On-site; USD 45,000 - 53,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks a detail-oriented professional to manage workstreams validating cloud-based requests and approvals for accounts, tenants, and cloud services.

The role requires reviewing requests, supporting multiple programs, and maintaining program docs; shift work (12x5) and holiday work are expected. Strong MS Office skills and customer service mindset are essential.

Qualifications

• Bachelor’s degree or 2+ years of professional experience.
• 2+ years of Microsoft Office experience (Excel, Outlook, PowerPoint, Teams).
• Strong verbal and written communication with stakeholders.
• Autonomous work with minimal supervision and strong attention to detail.
• Excellent customer service and adaptability to fast-paced environments.
• Willingness to shift 12x5 (Mon-Fri 7AM-7PM EST).
• Available to work on holidays not recognized by Microsoft.

Responsibilities

• Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to perform verifications.
• Collaborating and providing operational support to multiple programs ensuring seamless program execution
• Develop and maintain comprehensive program documentation.
• Update standard operation procedures and technical training guides documentation as needed.

Skills

Microsoft Office

Communication

Autonomy

Customer service

Fast-paced

Shift work

Holiday work

Education

Bachelor’s degree or 2+ years experience

Job description

ASM Research, an Accenture Federal Services Company, seeks a detail-oriented professional to manage workstreams validating cloud-based requests and approvals for accounts, tenants, and cloud services.

The role requires reviewing requests, supporting multiple programs, and maintaining program docs; shift work (12x5) and holiday work are expected. Strong MS Office skills and customer service mindset are essential.