Cloud TAM: Enterprise Tech Advocate & Strategy Lead

Amazon Inc.; Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Cloud Technical Account Manager (TAM) for the NAMER region focusing on US-SMB. You will be the principal technical advisor to customers, orchestrating engineering and service teams to resolve incidents and drive adoption of EC2, S3, DynamoDB and more.

This non-sales role emphasizes strategic guidance, proactive health and reliability of customer AWS environments, and strong collaboration with senior leadership.

Qualifications

• 3+ years of technical engineering experience in distributed systems.
• Experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases/DevOps/big data and analytics/security.
• Bachelor’s degree.

Responsibilities

• The TAM role is the principal technical advisor to customers, collaborating with engineers and service teams to resolve issues and drive customer outcomes.

Skills

Technical engineering experience

Education

Bachelor’s degree

Job description

Amazon Web Services, Inc. is seeking a Cloud Technical Account Manager (TAM) for the NAMER region focusing on US-SMB. You will be the principal technical advisor to customers, orchestrating engineering and service teams to resolve incidents and drive adoption of EC2, S3, DynamoDB and more.

This non-sales role emphasizes strategic guidance, proactive health and reliability of customer AWS environments, and strong collaboration with senior leadership.