Cloud Support Engineer - 171830

Zachary Piper Solutions; Reston, Northern (VA, KY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO & sick leave

Job summary

Zachary Piper Solutions is seeking a Cloud Support Engineer to support a US Government customer in Reston, VA. You will document and address system concerns within a dynamic cloud environment and resolve incident tickets in a timely manner.

You will use custom tools such as Netmom and Windbg, log resolutions, and collaborate with a security-cleared team to ensure smooth operation. This onsite role offers a comprehensive benefits package and a competitive salary up to $140,000 based on experience.

Qualifications

• Active TS/SCI FS poly clearance required.
• Willing to acquire proficiency in Netmom and Windbg.

Responsibilities

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Skills

Incident management

Documentation

Troubleshooting

Cloud support

Tools

Netmom

Windbg

Job description

Join Our Team as a Cloud Support Engineer at Zachary Piper Solutions!

Are you a skilled cloud professional seeking an opportunity to make a real impact? ZPS is seeking a qualified candidateto support a US Government Customer.

Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document and address system concerns within a dynamic cloud environment. This position is onsite in Reston, VA.

Role Summary:

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Qualifications:

• Active TS/SCI FS Poly clearance is a requirement.
• Openness to acquire proficiency in system tools such as Netmom and Windbg.

Compensation and Benefits:

• Competitive Salary: Up to $140,000, contingent on experience.
• Comprehensive Benefits Package: Encompassing medical, dental, vision, PTO, sick leave, 401k, and Holiday benefits.

Key Terms:

Full Scope Poly, TS/SCI, FSP, Cloud, Netmom, Windbg, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow,

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