Cloud Support Administrator (TS/SCI Full Scope Polygraph)

Zachary Piper Solutions; Reston, Northern (VA, KY); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full benefits

401k

PTO/Holidays

Job summary

Zachary Piper Solutions seeks a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and additional sites. The role requires active TS/SCI Full Scope Polygraph clearance and 24x7 shift coverage in cloud environments, with strong customer service skills.

Responsibilities include ticket triage, issue resolution, documentation, automation, and Tier I-III user support in MS cloud ecosystems.

Qualifications

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO).
• Willingness to shift work, 24x7 support required.
• Bachelor’s Degree with 2+ years of related experience.

Responsibilities

• Handle incoming tickets via Remedy, ServiceNow, or other ticketing systems.
• Troubleshoot and resolve cloud-related system issues.
• Document findings from tickets and incidents for audit trails.
• Automate and troubleshoot tasks using scripting languages.
• Provide Tier I-III end-user support in cloud environments.

Skills

Active TS/SCI clearance

Customer service

Scripting languages

Education

Bachelor’s Degree

Tools

Active Directory

JIRA

ServiceNow

NetMon

Windbg

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location:

Reston, VA, Redmond, WA, Atlanta, GA

Schedule:

Shift work – 24x7 operational environment

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

• Compensation: $100,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program