Help Desk Technician - FSP

Zachary Piper Solutions; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

401(k)

Holiday benefits

Job summary

A leading IT services provider is seeking a qualified Help Desk Technician to support a federal program in Washington, D.C. The role involves monitoring deployment flows, supporting outage restoration actions, and executing deployment scripts. Applicants must have a Bachelor’s degree or equivalent experience, excellent customer service skills, and hold an active TS/SCI with FS Poly. This full-time position offers a competitive salary up to $100,000 along with comprehensive benefits.

Qualifications

• Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Ability to execute work with precision in time-sensitive outage scenarios.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Document investigative and restorative actions for audit purposes.

Skills

Customer service skills

Problem-solving expertise

Effective communication skills

Ability to handle time-sensitive work

Adaptability to fast-paced environments

Education

Bachelor’s Degree in a related field

Job description

Help Desk Technician - FSP

Zachary Piper Solutions – Reston, VA

Only open to 1 job; this is not a 2nd job/shift opportunity.

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem‑solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast‑paced environment with changing priorities.
• Ability to execute work with precision in time‑sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation

• Competitive Salary Range: Up to $100,000 based on your experience and skills.
• Comprehensive Benefits: Medical, dental, vision, Paid Time Off (PTO), 401(k), sick leave if required, and holiday benefits.

This job opens for applications on 11/19/2025. Applications will be accepted for at least 30 days from the posting date.

Keywords

Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting