TechOps Administrator (Full Scope Poly) - 174016

Zachary Piper Solutions; Redmond, Northern (WA, KY); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick leave

Holiday benefits

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I in Redmond, WA to support the Azure core and Office365 platforms within the SOCs team. The role requires handling 24x7x365 operations, deploying and maintaining services, and coordinating restoration actions across teams.

The ideal candidate has a TS/SCI with FS Poly, strong customer service focus, and the ability to work under deadlines in a fast-paced environment.

Qualifications

• Active TS/SCI with FS Poly is required.
• Bachelor's degree in a related field or equivalent IT training/experience.
• Able to thrive in a fast-paced environment with changing priorities.
• Strong written and spoken English communication.
• Capable of working under continuous deadline pressure and 24/7 shifts.

Responsibilities

• Monitor deployment flow and report issues to the deploying team.
• Drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per SLAs and procedures.
• Document investigative and restorative actions for audits and RCA.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving to mitigate outages and service impacts.
• Update SOPs and technical training docs as needed.
• Support secure work area operations and hardware deployment.

Skills

Customer service

English communication

Adaptability

Time management

Education

Bachelor's Degree in IT or related field

Tools

Azure

Office 365

Windows

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $130,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits.

Keywords:

Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin, Full Scope Polygraph, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, Netmom, Windbg, shift work, Linux, Azure, AWS, Windows, TS/SCI, FSP