TechOps Administrator (FSP) - 174015

Piper Companies; Maryland; On-site; USD 126,000 - 154,000; Full time

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I in Annapolis Junction, MD to support the Azure core and Office365 platforms as part of the SOCs team. The role requires 24x7x365 operational coverage and a focus on incident-free deployments.

The candidate should have an active TS/SCI with FS Poly, strong customer service and English communication skills, and a bachelor’s degree or equivalent IT experience. Shift work is required and strict deadlines apply.

Qualifications

• Active TS/SCI clearance with FS Poly required.
• Bachelor’s Degree in a related field or equivalent IT training/experience.
• Ability to work in a fast-paced environment with changing priorities.
• Excellent customer service and communication skills.
• Willingness to support 24/7 operations.
• Ability to perform under deadline pressure.

Responsibilities

• Monitor deployment flow and escalate issues promptly.
• Identify and drive fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration per SLAs or procedures.
• Document investigative and restorative actions for audits and RCAs.
• Identify and drive recovery levers with feature teams.
• Update SOPs and training guides as needed.
• Manage secure work area operations and assist in hardware deployments.

Skills

Clearance TS/SCI with FS Poly

Customer service

English communication

Deadline pressure

Adaptability

Shift work

Education

Bachelor’s Degree in a related field

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Annapolis Junction, MD office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,