TechOps Administrator - 171831

Zachary Piper Solutions; Atlanta (GA); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Holiday benefits

Job summary

Zachary Piper Solutions in Atlanta, GA is seeking a TechOps Administrator I to join the Secure Operations Centers (SOCs) team. You will deliver end-to-end operational support for the Azure core and Office365 platform, supporting 24x7x365 services.

The role requires TS/SCI with FS Poly, a bachelor’s degree, and strong customer service, with flexibility for shift work and time-sensitive outage scenarios. You will document actions and collaborate with cross-functional teams.

Qualifications

• Active TS/SCI with FS Poly and a related bachelor’s degree or equivalent IT experience.
• Excellent customer service and written/oral communication skills.
• Adaptable to fast-paced environments with shifting priorities.
• Ability to operate with precision during time-sensitive outage scenarios.

Responsibilities

• Monitor deployment flow and report function; escalate issues promptly.
• Identify fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per SLAs.
• Document investigation and restoration steps for audits.
• Apply troubleshooting to mitigate outages.
• Update SOPs and training guides as needed.
• Assist in hardware deployments and secure work area operations.

Skills

Active TS/SCI with FS Poly

Customer service skills

Strong English communication

Ability to work under deadline

Education

Bachelor’s Degree in related field

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Atlanta, GA office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation

• Competitive Salary Range: Up to $130,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords:Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

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