Cloud Solutions Manager - Customer Transformation Leader

Amazon Web Services (AWS); Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services (AWS) in Arlington, VA is seeking a Customer Solutions Manager to drive end-to-end cloud adoption and business value for customers, coordinating across sales, solution architecture, enterprise support, product development, professional services, and partners.

You will own roadmaps, identify opportunities, and guide technical architectures while balancing customer needs with engineering teams, delivering outcomes and scalable solutions.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sees patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Skills

Program management

Technical leadership

Stakeholder communication

Education

Bachelor's degree in STEM

Job description

Amazon Web Services (AWS) in Arlington, VA is seeking a Customer Solutions Manager to drive end-to-end cloud adoption and business value for customers, coordinating across sales, solution architecture, enterprise support, product development, professional services, and partners.

You will own roadmaps, identify opportunities, and guide technical architectures while balancing customer needs with engineering teams, delivering outcomes and scalable solutions.