Cloud Solutions Engineer - High-Touch Support

Google; Austin (TX); On-site; USD 127,000 - 182,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google Cloud is seeking a Top Customer Solutions Developer, High Touch Support, Compute, to join a global team delivering 24x7, high-touch support for Google Cloud products. You will troubleshoot, diagnose, and resolve complex customer issues while guiding internal teams to improve product readiness and reliability.

The role focuses on proactive, customer-centric support, incident management, and collaboration across product, engineering, and sales to ensure successful deployments and customer

Qualifications

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
• Experience working with distributed systems, distributed systems solutions, or design patterns.
• Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP).
• Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).

Responsibilities

• Develop in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate their needs with internal teams, including Product and Development teams, to find ways to improve the product and drive production.
• Work as part of a team that globally ensures 24-hour customer support, including a need to sometimes work non-standard work hours/shifts and may include weekend work.
• Work with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, platform outages, technical issues, and executive concerns.

Skills

Troubleshooting

Customer advocacy

Distributed systems

Web technologies

Programming languages

Education

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience

Tools

Kubernetes

Linux/Unix

Cloud platforms

Job description

Google Cloud is seeking a Top Customer Solutions Developer, High Touch Support, Compute, to join a global team delivering 24x7, high-touch support for Google Cloud products. You will troubleshoot, diagnose, and resolve complex customer issues while guiding internal teams to improve product readiness and reliability.

The role focuses on proactive, customer-centric support, incident management, and collaboration across product, engineering, and sales to ensure successful deployments and customer