Cloud Solutions Engineer — High-Touch Support

Google; Seattle (WA); On-site; USD 150,000 - 218,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Sick Time

Maternity Leave

Baby Bonding Leave

Holidays

Job summary

Google Cloud Platform is seeking a Senior Technical Solutions Engineer in Seattle to join a global, 24x7 support team. You will troubleshoot complex customer issues, engage with Engineering and Sales, and help drive product improvements across Google Cloud.

You will work with customers ranging from startups to large enterprises, implementing robust solutions, diagnosing root causes, and building tools for faster diagnosis.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience managing Linux/Unix or Windows systems at a system administrator level.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.

Skills

Troubleshooting

Networking

Linux/Unix Admin

Programming Languages

Education

Bachelor’s degree in STEM

Job description

Google Cloud Platform is seeking a Senior Technical Solutions Engineer in Seattle to join a global, 24x7 support team. You will troubleshoot complex customer issues, engage with Engineering and Sales, and help drive product improvements across Google Cloud.

You will work with customers ranging from startups to large enterprises, implementing robust solutions, diagnosing root causes, and building tools for faster diagnosis.