Cloud Customer Solutions Engineer II

Google; Sunnyvale (CA); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google Cloud is seeking a technically skilled individual to own major customer issues and proactively improve customer experiences across challenging environments. You will troubleshoot, debug, and document solutions while collaborating with global teams to ensure seamless production deployments and high product reliability.

Responsibilities include supporting 24x7 customer service, acting as a subject matter expert, and driving improvements to supportability and product performance for Google

Qualifications

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Experience working with distributed systems, distributed systems solutions, or design patterns.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• Ability to communicate in Mandarin fluently to support customer relationships.

Responsibilities

• Work with customers on production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in software development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.
• Work as part of a team that globally ensures 24-hour customer support.

Skills

Troubleshooting

Customer advocacy

Mandarin fluency

Education

Bachelor's degree in STEM

Tools

Java

C

C++

Python

Go

Job description

Google Cloud is seeking a technically skilled individual to own major customer issues and proactively improve customer experiences across challenging environments. You will troubleshoot, debug, and document solutions while collaborating with global teams to ensure seamless production deployments and high product reliability.

Responsibilities include supporting 24x7 customer service, acting as a subject matter expert, and driving improvements to supportability and product performance for Google