24x7 Cloud Technical Solutions Engineer

Google; Sunnyvale (CA); On-site; USD 150,000 - 217,000; Full time

Job summary

Google Cloud Platform is seeking a Technical Solutions Developer to own critical customer issues and provide level-two support worldwide, including 24x7 coverage. You will diagnose complex problems, update documentation, and contribute to product improvements.

You will work across networking, system administration, and scripting to enhance customer adoption and success. The role emphasizes understanding customer needs, advocating for solutions, and collaborating with Product and Development

Qualifications

• Bachelor's degree or equivalent practical experience.
• 9 years of reading/debugging in multiple languages (Java, C, C++, Python, Shell, Perl, JavaScript).
• 9 years of troubleshooting and triaging customer issues (hardware, software, apps, operations).
• Experience with SQL/NoSQL databases.

Responsibilities

• Provide 24x7 support to Google Cloud customers as part of a global team.
• Diagnose and resolve customer issues, or develop tools for faster diagnosis.
• Advise sales and customer organizations to remove deployment obstacles and improve Google Cloud.
• Develop in-depth knowledge of Google’s product technology and architectures to assist customers.
• Collaborate with Product and Engineering teams to improve supportability and production quality.

Skills

Java

C

C++

Python

Shell

Perl

JavaScript

Troubleshooting

SQL/NoSQL

Education

Bachelor's degree or equivalent

Tools

Docker

Kubernetes

kubectl

Container tooling

Job description

Google Cloud Platform is seeking a Technical Solutions Developer to own critical customer issues and provide level-two support worldwide, including 24x7 coverage. You will diagnose complex problems, update documentation, and contribute to product improvements.

You will work across networking, system administration, and scripting to enhance customer adoption and success. The role emphasizes understanding customer needs, advocating for solutions, and collaborating with Product and Development