Cloud Infrastructure Solutions Engineer — Compute

Google Inc.; Sunnyvale (CA); On-site; USD 126,000 - 180,000; Full time

Job summary

Google Cloud is seeking a Technical Solutions Engineer in Sunnyvale, CA to own key customer issues and provide level-two support, helping customers adopt Google Cloud through troubleshooting, networking, system administration, and scripting as needed.

You will collaborate with cross-functional teams to improve products, tooling, and documentation, and mentor teammates while advocating for customer needs across deployments.

Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant field.
• 5 years of troubleshooting, advocating for customer needs, and triaging technical issues (hardware, software, applications, processes).
• 5 years of experience with computer networking and web technologies (HTTP, DNS, etc.).
• Experience as a system administrator with Linux/Unix or Windows systems.

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve deployment obstacles.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product and interact with SRE teams to drive high-quality production while advocating customer needs.

Skills

Networking

Troubleshooting

Mentoring

Customer advocacy

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Tools

Linux

Windows

HTTP/DNS

Job description

Google Cloud is seeking a Technical Solutions Engineer in Sunnyvale, CA to own key customer issues and provide level-two support, helping customers adopt Google Cloud through troubleshooting, networking, system administration, and scripting as needed.

You will collaborate with cross-functional teams to improve products, tooling, and documentation, and mentor teammates while advocating for customer needs across deployments.