Cloud Solutions Engineer: Expert Troubleshooter & SME

Google Inc.

Austin (TX)

Hybrid

USD 150,000 - 218,000

Full time

2 days ago

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Job summary

Google Cloud seeks a Technical Solutions Engineer in Austin, TX to troubleshoot complex issues on Google Cloud Platform, advise customers, and collaborate with cross‑functional teams. The role may be hybrid per policy.

You will mentor juniors, drive product improvements, and develop new investigation tools while delivering 24x7 support as needed. A CS/Eng/Math degree with 5+ years of experience is required, or 7+ years in a related role.

Qualifications

Bachelor’s degree in CS/Engineering/Math or related field with 5+ years post‑baccalaureate experience.
Alternative: 7+ years experience in a Technical Solutions Engineer-related occupation.
Experience troubleshooting complex Google Cloud Platform issues.

Responsibilities

Troubleshoot complex technical issues for customers on Google Cloud Platform using debugging, system administration and data analysis.
Advise customers and internal teams on technical best practices and assist with deployment obstacles.
Identify trends, document issues, and aid in bug resolution and self‑service tool improvements.
Provide ongoing global support within a 24x7 team model, including non‑standard hours as needed.
Contribute to large projects by defining scope, driving execution and delivering key components.