Cloud Infrastructure Solutions Engineer

Google; Jasper (AL); On-site; USD 126,000 - 180,000; Full time

Job summary

Google Cloud is seeking a Technical Solutions Engineer for Infrastructure/Compute to help customers deploy and optimize large-scale workloads. You will diagnose issues, advocate for customer needs, and collaborate with product and engineering teams to improve the platform.

Based in Sunnyvale, CA, this mid-level role requires flexibility for shift patterns and occasional weekend work. You’ll leverage networking, Linux/Windows administration, and scripting to resolve complex problems and

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues.
• 5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
• Experience as a system administrator with Linux/Unix, or Windows systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash, Shell, Perl, Visual Basic).

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer's problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production while understanding customer issues to advocate their needs with cross-functional teams.

Skills

Networking concepts

Troubleshooting

Customer focus

Linux/Unix administration

Scripting basics

Education

Bachelor's degree in STEM

Tools

Bash

PowerShell

Python

Java

Job description

Google Cloud is seeking a Technical Solutions Engineer for Infrastructure/Compute to help customers deploy and optimize large-scale workloads. You will diagnose issues, advocate for customer needs, and collaborate with product and engineering teams to improve the platform.

Based in Sunnyvale, CA, this mid-level role requires flexibility for shift patterns and occasional weekend work. You’ll leverage networking, Linux/Windows administration, and scripting to resolve complex problems and