Technical Solutions Engineer

Google Inc.; Austin (TX); Hybrid; USD 150,000 - 218,000; Full time

Job summary

Google Cloud seeks a Technical Solutions Engineer in Austin, TX to troubleshoot complex issues on Google Cloud Platform, advise customers, and collaborate with cross‑functional teams. The role may be hybrid per policy.

You will mentor juniors, drive product improvements, and develop new investigation tools while delivering 24x7 support as needed. A CS/Eng/Math degree with 5+ years of experience is required, or 7+ years in a related role.

Qualifications

• Bachelor’s degree in CS/Engineering/Math or related field with 5+ years post‑baccalaureate experience.
• Alternative: 7+ years experience in a Technical Solutions Engineer-related occupation.
• Experience troubleshooting complex Google Cloud Platform issues.

Responsibilities

• Troubleshoot complex technical issues for customers on Google Cloud Platform using debugging, system administration and data analysis.
• Advise customers and internal teams on technical best practices and assist with deployment obstacles.
• Identify trends, document issues, and aid in bug resolution and self‑service tool improvements.
• Provide ongoing global support within a 24x7 team model, including non‑standard hours as needed.
• Contribute to large projects by defining scope, driving execution and delivering key components.

Skills

Troubleshooting

Customer-facing support

Technical leadership

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation

7 years of experience in the job offered or in a Technical Solutions Engineer-related occupation

Job description

Mid

corporate_fare Google place Austin, TX, USA Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field and 5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Alternatively, will accept 7 years of experience in the job offered or in a Technical Solutions Engineer-related occupation.

About the job

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full‑time position is $150,000 - $218,000 + 15% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Learn more about benefits at Google .

Position reports to the Google office & may allow for a hybrid schedule per Google policy.

Responsibilities

• Troubleshoot complex technical issues for customers on Google Cloud Platform, using debugging, system administration, and data analysis to determine root causes and implement effective resolutions.
• Act as a subject matter expert for customers and internal teams, advising on technical best practices and collaborating to resolve deployment obstacles and enhance Google Cloud products.
• Drive product and process improvements by identifying trends, documenting issues, resolving bugs at the code level, and enhancing self‑service tools to empower users.
• Deliver continuous global support by working within a 24x7 team model, which may include non‑standard hours, shifts, and weekends to ensure constant customer coverage.Contribute to large‑scale strategic projects by helping define scope, driving execution of project plans, and owning the delivery of key components across functions.
• Develop new investigation tools and learn new coding languages to increase diagnostic productivity and contribute to the ongoing improvement of internal troubleshooting capabilities.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.