Technical Solutions Engineer

Google; Austin (TX); Hybrid; USD 150,000 - 218,000; Full time

Job summary

Google is seeking a Technical Solutions Engineer to troubleshoot complex Google Cloud Platform issues, act as a subject matter expert for customers and internal teams, and drive improvements in debugging tools. The role may involve a hybrid schedule, with responsibilities spanning deployment obstacles, root cause analysis, and cross-functional collaboration to deliver effective resolutions.

The position emphasizes hands-on debugging across large-scale environments, cloud infrastructure knowledge

Qualifications

• Bachelor’s degree requirement plus 5 years of progressive post-baccalaureate experience in the offered role or related occupation.
• Alternative: 7 years of experience in the offered role or related occupation.
• 5 years of experience in: reading and debugging code in Java, C++, Python, Shell, Go, JavaScript; troubleshooting across hardware, software and applications via root cause analysis; debugging workloads across large-scale, multi-node environments; cloud infrastructure such as GCP/AWS/Azure; triaging issues to advocate for customer needs.

Responsibilities

• Troubleshoot complex technical issues for customers on Google Cloud Platform using debugging, system administration, and data analysis to determine root causes and resolutions.
• Serve as subject matter expert for customers and internal teams, advising on best practices and collaborating to resolve deployment obstacles.
• Drive product and process improvements by identifying trends, documenting issues, resolving bugs at code level, and enhancing self-service tools.
• Deliver continuous global support by working in a 24x7 team model, possibly including non-standard hours, shifts and weekends.
• Develop new investigation tools and learn new coding languages to increase diagnostic productivity and improve internal troubleshooting capabilities.

Skills

Java

C++

Python

Shell

Go

JavaScript

Cloud platforms

Root cause analysis

Troubleshooting

Large-scale systems

Education

Bachelor’s degree in Computer Science/Engineering/Math or related field

Job description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field and 5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Alternatively, will accept 7 years of experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Position requires 5 years of experience in the following: Reading and debugging code in general-purpose languages such as Java, C++, Python, Shell, Go, JavaScript; Troubleshooting technical issues in hardware, software, and applications using root cause analysis; Debugging complex workloads across large-scale, multi-node environments; Public cloud services and infrastructure such as GCP, AWS, or Azure; and Triaging technical issues to advocate for customer needs.

About the job

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $150,000 - $218,000 + 15% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Learn more about benefits at Google.

Position reports to the Google office & may allow for a hybrid schedule per Google policy.

Responsibilities

• Troubleshoot complex technical issues for customers on Google Cloud Platform, using debugging, system administration, and data analysis to determine root causes and implement effective resolutions.
• Act as a subject matter expert for customers and internal teams, advising on technical best practices and collaborating to resolve deployment obstacles and enhance Google Cloud products.
• Drive product and process improvements by identifying trends, documenting issues, resolving bugs at the code level, and enhancing self-service tools to empower users.
• Deliver continuous global support by working within a 24x7 team model, which may include non-standard hours, shifts, and weekends to ensure constant customer coverage.Contribute to large-scale strategic projects by helping define scope, driving execution of project plans, and owning the delivery of key components across functions.
• Develop new investigation tools and learn new coding languages to increase diagnostic productivity and contribute to the ongoing improvement of internal troubleshooting capabilities.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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