Cloud Solutions Engineer - Compute & Infra (24x7)

Socket.dev; Sunnyvale (CA); On-site; USD 126,000 - 180,000; Full time

Job summary

Google Cloud Platform team helps customers transform and build what's next with technology built in the cloud. Our engineers support customers 24x7, troubleshooting complex issues and improving the Google Cloud experience.

As a Technical Solutions Engineer, you will diagnose problems, create tooling, and collaborate with Product/Engineering to enhance reliability and performance for diverse clients in Sunnyvale and beyond.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
• Experience as a system administrator with Linux/Unix, or Windows systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash, Shell, Perl, Visual Basic).

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production while understanding customer issues to advocate their needs with cross-functional teams.

Skills

Networking basics

System administration

Programming languages

Education

Bachelor’s degree or equivalent

Tools

Linux/Unix

Windows

Job description

Google Cloud Platform team helps customers transform and build what's next with technology built in the cloud. Our engineers support customers 24x7, troubleshooting complex issues and improving the Google Cloud experience.

As a Technical Solutions Engineer, you will diagnose problems, create tooling, and collaborate with Product/Engineering to enhance reliability and performance for diverse clients in Sunnyvale and beyond.