Cloud Solutions Engineer – 24/7 Infra & Networking

Google; Sunnyvale (CA); On-site; USD 126,000 - 180,000; Full time

Job summary

Google Cloud Platform team is seeking a Technical Solutions Engineer to troubleshoot a mix of debugging, networking, and system administration tasks while contributing to documentation and tooling improvements.

Responsibilities include working with Product and Engineering teams to refine the product and ensure reliable production operations, with a focus on customer advocacy and rapid issue resolution across large-scale environments.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 5 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
• Experience as a system administrator with Linux/Unix, or Windows systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash, Shell, Perl, Visual Basic).

Responsibilities

• Learn more about benefits at Google .
• Work within a team of engineers/consultants that globally ensure 24-hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production while understanding customer issues to advocate their needs with cross-functional teams.

Skills

Networking

System administration

Scripting languages

Programming languages

Education

Bachelor’s degree in STEM

Tools

Shell scripting

Git

Job description

Google Cloud Platform team is seeking a Technical Solutions Engineer to troubleshoot a mix of debugging, networking, and system administration tasks while contributing to documentation and tooling improvements.

Responsibilities include working with Product and Engineering teams to refine the product and ensure reliable production operations, with a focus on customer advocacy and rapid issue resolution across large-scale environments.