Cloud Services Ops Engineer – Linux & Cloud Support

PTC; Uniontown (Fayette County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Commuter Subsidy

Paid Time Off

Job summary

PTC is seeking an IT Help Desk professional to support Linux and Windows environments, manage ticketing cases, and coordinate with internal teams to resolve issues.

Ideal candidates have 2+ years in IT help desk, familiarity with cloud tools, and basic Linux/Oracle skills. Some afterhours work may be required; US-based authorization is required. Competitive salary with comprehensive benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or Cybersecurity.
• Must have or be able to obtain Security level clearance.
• 2+ years working in an IT Help Desk type environment.
• Understanding of Cloud technology.
• Basic command line Linux skills and Oracle skills.
• Basic troubleshooting skills.

Responsibilities

• Prioritize issues of varying severity and manage resolution/escalation within service levels.
• Application configuration and implementation with a heavy focus on Linux.
• Manage cases efficiently within our ticketing system.
• Facilitate communication between customers and internal teams to resolve issues.
• Update managers on ticket status as required.
• Work with Cloud tools such as ServiceNow, Salesforce, Zabbix, and VMware.
• Support Linux and Windows operating systems.
• Be available to work occasional nights and weekends for afterhours maintenance.

Skills

IT Help Desk

Cloud technology

Linux basics

Oracle basics

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

ServiceNow

Salesforce

Zabbix

VMware

SQLDeveloper

Job description

PTC is seeking an IT Help Desk professional to support Linux and Windows environments, manage ticketing cases, and coordinate with internal teams to resolve issues.

Ideal candidates have 2+ years in IT help desk, familiarity with cloud tools, and basic Linux/Oracle skills. Some afterhours work may be required; US-based authorization is required. Competitive salary with comprehensive benefits.