Senior Cloud & AI Ops Engineer

PTC; San Ramon (CA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Flexible Time Off

401(k) with employer match

Commuter Benefits

Career growth and mentorship

Job summary

PTC, through ServiceMax, seeks a Sr TechOps Engineer to join our hybrid team in San Ramon, CA, supporting cloud infrastructure and Kubernetes deployments. You will manage AWS environments, help optimize CI/CD workflows, and automate with Terraform/Ansible while contributing to AI-driven operations.

The role involves on-call duties and close collaboration with security and engineering teams. Ideal candidates have 3–5 years in cloud/DevOps, strong Linux experience, and familiarity with monitoring

Qualifications

• 3–5 years of experience in cloud operations, DevOps, or infrastructure engineering.
• Ability to commute to the San Ramon office 2–3 times a week.
• Basic to strong understanding of AWS cloud services.
• Experience working in Linux/Unix environments.
• Familiarity with container technologies (Docker and/or Kubernetes).
• Exposure to infrastructure-as-code tools (Terraform, Ansible, or similar).
• Understanding of CI/CD concepts and tools.
• Familiarity with monitoring and logging tools (CloudWatch, ELK, Prometheus, Grafana).
• Strong problem-solving skills and willingness to learn.
• Ability to work collaboratively in a team environment.
• Good communication skills and attention to detail.

Responsibilities

• Support the operation and maintenance of cloud infrastructure across AWS environments.
• Deploy, manage, and operate applications on Kubernetes clusters (EKS or similar).
• Assist in managing production systems including monitoring, alerting, and incident response.
• Troubleshoot and resolve infrastructure and application issues; support deployments and improve CI/CD workflows.
• Contribute to infrastructure automation using Terraform and Ansible.
• Maintain system reliability, availability, and performance through day-to-day operations.
• Participate in on-call rotation and incident response processes.
• Assist with capacity planning and cost optimization efforts.
• Partner with security teams to support compliance and security best practices; improve observability via logs, metrics, and dashboards.

Skills

Cloud operations

DevOps

Kubernetes

AWS

Linux

Terraform

Ansible

CI/CD

Monitoring

On-call

Cost optimization

Tools

Docker

Kubernetes

Terraform

Ansible

CloudWatch

ELK

Prometheus

Grafana

Job description

PTC, through ServiceMax, seeks a Sr TechOps Engineer to join our hybrid team in San Ramon, CA, supporting cloud infrastructure and Kubernetes deployments. You will manage AWS environments, help optimize CI/CD workflows, and automate with Terraform/Ansible while contributing to AI-driven operations.

The role involves on-call duties and close collaboration with security and engineering teams. Ideal candidates have 3–5 years in cloud/DevOps, strong Linux experience, and familiarity with monitoring