Cloud Operations Engineer — Associate

PTC; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Tuition reimbursement

Employee stock purchase plan (ESPP)

Commuter subsidy

Job summary

PTC is seeking a technical analyst to prioritize and resolve IT incidents with a strong Linux focus. You will configure applications, manage tickets, and coordinate with internal teams to keep customers informed.

The ideal candidate has 2+ years in an IT Help Desk environment, basic Linux commands, and familiarity with Oracle. The role requires US work authorization and offers broad benefits and growth opportunities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or Cybersecurity is required.
• Must be authorized to work in the United States without future sponsorship.
• Security clearance or ability to obtain one is required.

Responsibilities

• Prioritize issues by severity and manage resolution/escalation within SLAs.
• Configure and implement applications with a focus on Linux environments.
• Manage cases in the ticketing system and communicate with customers.
• Update managers on ticket status and coordinate with internal teams.
• Work with cloud tools and various software stacks including Linux/Windows servers.

Skills

Action Oriented

Adaptable to Change

Customer Focused

Problem Solving

Technical Agility

Education

Bachelor's degree in Computer Science, Information Technology, or Cybersecurity

Tools

Linux

Windows

Apache Tomcat

Zabbix

ServiceNow

Salesforce

SALT

SQLDeveloper

Apache Directory Studio

VMware

Oracle

Job description

PTC is seeking a technical analyst to prioritize and resolve IT incidents with a strong Linux focus. You will configure applications, manage tickets, and coordinate with internal teams to keep customers informed.

The ideal candidate has 2+ years in an IT Help Desk environment, basic Linux commands, and familiarity with Oracle. The role requires US work authorization and offers broad benefits and growth opportunities.