Cloud Security Tech Support Engineer — Remote (US West)

Upwind Security, Inc.; California; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading cloud security company is seeking a Technical Support Specialist to provide exceptional customer support. The role involves troubleshooting complex technical issues, effectively using cloud technologies and MySQL to build customer relationships. Candidates should have a Bachelor's degree in Engineering or Cyber Security, with relevant experience in a technical support position. This role offers the opportunity to work creatively and impact growth. Join a cutting-edge team focused on efficient cloud security management.

Qualifications

• 1–3 years of experience in Technical Support or similar roles.
• Fluency in English (both written and spoken).
• Experience in MySQL and Cloud technologies.
• Experience with Containerization technologies like Docker.
• Knowledge of networking and Linux essential.

Responsibilities

• Provide accurate and timely support via Slack, chat, or email.
• Diagnose and resolve technical problems, escalating when needed.
• Build strong relationships with customers and educate them on product features.
• Create and update support documentation while logging interactions.
• Enhance skills through ongoing training to deliver top-tier support.

Skills

Technical troubleshooting

Customer communication

Cloud technologies

MySQL

Linux

Docker

Kubernetes

Education

Bachelor's degree in Engineering / Cyber Security

Tools

OpenSearch

Grafana

Job description

A leading cloud security company is seeking a Technical Support Specialist to provide exceptional customer support. The role involves troubleshooting complex technical issues, effectively using cloud technologies and MySQL to build customer relationships. Candidates should have a Bachelor's degree in Engineering or Cyber Security, with relevant experience in a technical support position. This role offers the opportunity to work creatively and impact growth. Join a cutting-edge team focused on efficient cloud security management.