Cloud Security Support Engineer

Talentify

San Francisco (CA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Upwind, a next-generation Cloud Security Platform, seeks a Technical Support Engineer to troubleshoot complex issues and deliver strategic help. You will document solutions, escalate critical cases, and leverage cloud expertise to build lasting customer relationships.

Ideal candidates have 1–3 years in similar roles, fluent English, and hands-on experience with MySQL, Docker, Kubernetes, OpenSearch, Grafana, and Linux in cloud environments. Join us to protect modern cloud infrastructures.

Qualifications

1–3 years in roles like Technical Support or Escalation Engineer (not internal IT support).
Fluency in English (written and spoken).
Experience with MySQL.
Bachelor's degree in Engineering / Cyber Security or equivalent qualification.
Experience with Cloud technologies, Docker, Linux and Kubernetes.
Experience with OpenSearch and Grafana for troubleshooting.
Cybersecurity experience with cloud environments.

Responsibilities

Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.