Cloud Security Support Engineer

Upwind Security; San Francisco (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Upwind Security is seeking a Technical Support Engineer to troubleshoot complex cloud security issues, document solutions, and maintain strong customer relationships. You will handle escalations to R&D, contribute to knowledge bases, and continuously improve support processes.

The position requires 1–3 years in related roles, English fluency, and hands-on experience with MySQL, Docker, Kubernetes, Linux, and cloud technologies. A Bachelor’s degree in Engineering or Cyber Security is preferred.

Formación

• 1–3 years of experience in Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support)
• Fluency in English (written and spoken)
• Bachelor's degree in Engineering / Cyber Security, or equivalent
• Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes
• Experience with OpenSearch, Grafana, and analysis tools for troubleshooting
• Experience in cybersecurity, with emphasis on cloud environments
• Ability to adapt and learn, work effectively solo and in a team

Responsabilidades

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone
• Create and update support documentation while logging all interactions in the support system
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support

Conocimientos

English fluency

Team player

Educación

Bachelor's degree in Engineering or Cyber Security

Herramientas

Docker

Kubernetes

Linux

OpenSearch

Grafana

MySQL

Cloud technologies

Descripción del empleo

Upwind Security is seeking a Technical Support Engineer to troubleshoot complex cloud security issues, document solutions, and maintain strong customer relationships. You will handle escalations to R&D, contribute to knowledge bases, and continuously improve support processes.

The position requires 1–3 years in related roles, English fluency, and hands-on experience with MySQL, Docker, Kubernetes, Linux, and cloud technologies. A Bachelor’s degree in Engineering or Cyber Security is preferred.