Cloud SaaS Support Specialist I — Healthcare Tech

PracticeTek; Las Vegas (NV); Hybrid; USD 47,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

401(k) with company match

Bonuses or equity

Job summary

PracticeTek, a leading retail-healthcare tech provider, is hiring for a SaaS customer support specialist within ChiroTouch. You'll resolve inbound inquiries by phone and chat, diagnose software issues, and document interactions in our ticketing system.

Join a team that values collaboration and growth, and help clinics use our software more effectively while advancing your product knowledge and cross-functional partnerships.

Qualifications

• Experience in SaaS customer support or a similar customer-facing software support role.
• Strong troubleshooting and analytical skills, with the ability to resolve issues independently.
• Clear and professional written and verbal communication skills.
• Demonstrated ability to learn and navigate software systems quickly.
• Proven ability to manage multiple priorities while maintaining attention to detail and service quality.

Responsibilities

• Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations.
• Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience.
• Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency.
• Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers.
• Collaborate cross-functionally with Product, Engineering, and other teams to elevate issues, drive resolutions, and improve overall system performance.

Skills

SaaS customer support

Troubleshooting

Communication skills

Learning software systems

Prioritization

Job description

PracticeTek, a leading retail-healthcare tech provider, is hiring for a SaaS customer support specialist within ChiroTouch. You'll resolve inbound inquiries by phone and chat, diagnose software issues, and document interactions in our ticketing system.

Join a team that values collaboration and growth, and help clinics use our software more effectively while advancing your product knowledge and cross-functional partnerships.