Chiro SaaS Support Specialist - AI-Powered Help

ChiroHD Inc; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

ChiroHD Inc is a cloud-based chiropractic practice management platform seeking a Customer Support Specialist. You will assist chiropractic practices via chat, email, phone, and video, troubleshoot issues, and guide customers to effective solutions.

You will work with Support, Product, Engineering, and Billing teams to ensure customers feel heard, supported, and confident using our products. The role emphasizes ownership, curiosity, clear communication, and a proactive approach to understanding

Qualifications

• Candidate should be customer-focused with strong ownership and accountability.
• Curious, problem solver who asks questions and digs deeper to understand issues.
• Excellent verbal and written communication, explaining technical information clearly.
• Highly organized with attention to detail and thorough documentation.
• Comfortable adapting to change and learning new tools quickly.
• Embraces AI to improve efficiency and customer outcomes.

Responsibilities

• Provide friendly, knowledgeable, and timely support through chat, email, and phone; manage multiple conversations with care.
• Troubleshoot product questions and technical issues by gathering information and guiding to a resolution.
• Educate customers on product functionality and document interactions, steps, and context.
• Follow support workflows and escalate when needed; collaborate with Tier 2 and cross-functional teams.
• Identify recurring issues and opportunities to improve the customer experience.
• Contribute to a collaborative team environment and adapt to evolving products and processes.

Skills

Customer-focused

Problem solver

Clear communicator

Organized & detail-oriented

Adaptable & tech-savvy

AI enthusiast

Job description

ChiroHD Inc is a cloud-based chiropractic practice management platform seeking a Customer Support Specialist. You will assist chiropractic practices via chat, email, phone, and video, troubleshoot issues, and guide customers to effective solutions.

You will work with Support, Product, Engineering, and Billing teams to ensure customers feel heard, supported, and confident using our products. The role emphasizes ownership, curiosity, clear communication, and a proactive approach to understanding