Chiropractic SaaS Support Specialist

Different Technologies Pty Ltd.; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Different Technologies Pty Ltd. is seeking a Customer Support Specialist to help chiropractic practices get the most from ChiroHD.

You'll handle inquiries via chat, email, phone, and Zoom, diagnose issues, and guide customers toward solutions with empathy and clarity. You will collaborate with Support, Product, Engineering, Billing, and other teams to ensure customers feel heard and supported, while documenting interactions and contributing to process improvements.

Qualifications

• Proven customer service experience in SaaS or healthcare tech.
• Excellent written and verbal communication.
• Ability to manage multiple conversations with attention to detail.
• Familiarity with AI-assisted support tools is a plus.

Responsibilities

• Provide friendly, knowledgeable, and timely support through chat, email, and phone.
• Troubleshoot product questions and issues; own from initial contact through resolution or escalation.
• Educate customers on product functionality, workflows, and best practices; document interactions.
• Follow established support workflows and escalation processes; collaborate with Tier 2 and cross-functional teams.
• Identify recurring pain points and opportunities to improve the customer experience; stay updated on product updates.
• Contribute to a collaborative team environment and adapt to evolving priorities in a fast-moving SaaS landscape.

Skills

Customer focus

Clear communication

Curiosity

Problem solving

Documentation

Cross-functional collaboration

Tools

Chat

Email

Phone

Zoom

Job description

Different Technologies Pty Ltd. is seeking a Customer Support Specialist to help chiropractic practices get the most from ChiroHD.

You'll handle inquiries via chat, email, phone, and Zoom, diagnose issues, and guide customers toward solutions with empathy and clarity. You will collaborate with Support, Product, Engineering, Billing, and other teams to ensure customers feel heard and supported, while documenting interactions and contributing to process improvements.