Cloud Reliability & Automation Engineer

Tyler Technologies; Plano (TX); On-site; USD 93,547 - 152,629; Full time

Job summary

Tyler Technologies is seeking a Cloud Solutions Engineer to enhance reliability, scalability, and performance of cloud-based applications. This role partners with engineering, product support, cloud operations, and infrastructure teams to reduce toil and improve observability.

Location includes Plano, TX, with other listed sites. Responsibilities cover incident readiness, root cause analysis, automation, and on-call participation to sustain SLA commitments and customer satisfaction.

Qualifications

• 3+ years in Site Reliability Engineering, Cloud Operations, DevOps, or related role.
• 5+ years hands-on software engineering experience including design, testing, and release processes.
• Proficiency with cloud platforms (AWS/Azure/GCP) and Terraform.
• Experience with monitoring, logging, alerting, and observability tools.

Responsibilities

• Design, build, and maintain highly available, scalable cloud infrastructure.
• Improve monitoring, alerting, logging, and observability to detect risks early.
• Assess production systems for performance bottlenecks and resiliency gaps.
• Define service reliability indicators and error budgets with teams.
• Lead incident retrospectives and implement preventative actions.
• Develop automation and deployment automation to reduce toil.

Skills

Clear communicator

Analytical thinking

Cross-functional teamwork

Ownership mindset

Problem solving

Education

BS/BA in CS/Engineering/IS or related field

Tools

Datadog

AWS CloudWatch

SolarWinds DPA

PagerDuty

Terraform

MS SQL Server

PostgreSQL

Windows Server

Linux

Job description

Tyler Technologies is seeking a Cloud Solutions Engineer to enhance reliability, scalability, and performance of cloud-based applications. This role partners with engineering, product support, cloud operations, and infrastructure teams to reduce toil and improve observability.

Location includes Plano, TX, with other listed sites. Responsibilities cover incident readiness, root cause analysis, automation, and on-call participation to sustain SLA commitments and customer satisfaction.