Cloud Observability & Reliability Engineer

Tyler Technologies; Lakewood (CO); On-site; USD 120,000 - 150,000; Full time

Job summary

Tyler Technologies in Colorado is seeking a Platform Operations Engineer to enhance reliability, scalability, and performance of cloud-based applications. You will partner with engineering, product support, and infrastructure teams to reduce toil, improve observability, and drive prevention of production issues.

Responsibilities include building scalable cloud infrastructure, implementing monitoring practices, and leading root cause analyses to improve system resiliency and incident readiness.

Qualifications

• BS/BA degree in Computer Science, Engineering, Information Systems, or related field.
• 3+ years in SRE/Cloud Operations/DevOps supporting cloud production systems.
• 5+ years in hands-on software engineering, including design, review, testing, and release processes.
• Proficiency with AWS, Azure, or GCP and Terraform for IaC.
• Experience with monitoring and observability tools such as Datadog and CloudWatch.
• Experience with incident response tools like PagerDuty and JSM Operations.
• Familiarity with SRE practices: SLIs/SLOs, error budgets, toil reduction, post-incident reviews.
• Automation scripting in PowerShell, Python, Bash, C#, Go, or .NET.
• Strong DB concepts: MS SQL Server and PostgreSQL; performance tuning.
• Networking, security best practices; Windows and Linux administration.
• CI/CD, deployment automation, configuration management; modern DevOps.
• Strong analytical, problem-solving, and cross-functional communication.

Responsibilities

• Design, build, and maintain highly available, scalable cloud infrastructure and services.
• Implement and improve monitoring, logging, and observability to detect reliability risks.
• Assess production systems for risks, bottlenecks, resiliency gaps, and recurring failures.
• Define and track service reliability indicators, objectives, and error budgets.
• Strengthen incident response readiness and improve cross-team communication during incidents.
• Lead root cause analyses and drive preventative actions to reduce incidents.
• Develop automation, tooling, and deployment support to reduce toil.
• Conduct performance tuning, capacity analysis, and system health reviews.
• Drive continuous improvement in reliability engineering practices across teams.
• Participate in structured on-call rotation during business hours and contribute to best practices.
• Stay current with industry trends in SRE, DevOps, cloud operations, and observability.

Skills

SRE practices

Cloud operations

Automation scripting

Communication

Problem solving

Education

BS/BA in Computer Science or related field

Tools

Terraform

Datadog

CloudWatch

PagerDuty

SolarWinds DPA

JSM Operations

Job description

Tyler Technologies in Colorado is seeking a Platform Operations Engineer to enhance reliability, scalability, and performance of cloud-based applications. You will partner with engineering, product support, and infrastructure teams to reduce toil, improve observability, and drive prevention of production issues.

Responsibilities include building scalable cloud infrastructure, implementing monitoring practices, and leading root cause analyses to improve system resiliency and incident readiness.