Cloud Platform Reliability Engineer

Tyler Technologies; Latham (NY); On-site; USD 93,547 - 152,629; Full time

Job summary

Tyler Technologies is seeking a Cloud Solutions Engineer to strengthen reliability, scalability, and performance of cloud-based applications. You will partner with engineering and operations to reduce toil, improve observability, and prevent production issues from impacting customers.

Responsibilities include building scalable infrastructure, enhancing monitoring and incident response, and driving continuous improvement across teams to deliver a dependable customer experience.

Qualifications

• 3+ years in Site Reliability Engineering, Cloud Operations, DevOps, or related role.
• 5+ years in software engineering with production systems.
• Cloud platforms (AWS/Azure/GCP) and infrastructure as code (Terraform).
• Experience with monitoring, logging, alerting, observability tools.
• Incident response processes and root cause analysis.
• SRE practices: SLIs/SLIs/Toil reduction and blameless post-incident reviews.
• Automation-focused mindset with strong problem-solving.

Responsibilities

• Design, build, and maintain reliable, scalable cloud infrastructure and services.
• Improve monitoring, alerting, logging, and observability to detect risks early.
• Assess production systems for risk, bottlenecks, resiliency gaps, and recurring failures.
• Define and track service reliability indicators, objectives, and error budgets.
• Strengthen incident response readiness and cross-functional communications.
• Lead root cause analyses and implement preventative actions.
• Develop automation and deployment tooling to reduce manual toil.
• Perform performance tuning and capacity planning to support SLAs.
• Drive continuous improvement in reliability engineering practices.

Skills

SRE

Cloud Operations

DevOps

Automation/Scripting

CI/CD

Incident Response

Communication

Education

BS/BA in Computer Science or related field

Tools

Datadog

AWS CloudWatch

SolarWinds DPA

PagerDuty

JSM Operations

Terraform

Windows / Linux

Job description

Tyler Technologies is seeking a Cloud Solutions Engineer to strengthen reliability, scalability, and performance of cloud-based applications. You will partner with engineering and operations to reduce toil, improve observability, and prevent production issues from impacting customers.

Responsibilities include building scalable infrastructure, enhancing monitoring and incident response, and driving continuous improvement across teams to deliver a dependable customer experience.