Cloud Reliability Analyst - 4-Day, 10-Hour Shifts

Grow; Minneapolis (MN); On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health benefits

Internal mobility

Career development

Inclusive workplace

Work-life balance

Global mobility

Job summary

Grow is seeking a Cloud Reliability Analyst to ensure the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor systems, respond to alerts, troubleshoot issues, and execute scheduled operational activities, including weekends on a fixed four-day schedule.

The role requires 3+ years in cloud operations, a BS in IT/CS or equivalent, and experience with Azure/AWS and IAM.

Qualifications

• 3+ years’ experience in cloud/infra operations, app support, or related field.
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable cloud technologies.
• Experience with Microsoft Active Directory or comparable IAM technologies.
• Experience supporting cloud-based SaaS, ERP, or enterprise software environments.
• Working knowledge of cloud infrastructure, preferably Azure; AWS or similar cloud tech is relevant.
• Experience supporting containerized apps and cloud tech like AKS, Cosmos DB, or similar services.
• Strong troubleshooting skills to analyze logs, monitoring data, alerts, and system behavior.
• Ability to automate routine tasks using scripting or tooling.
• Ability to work independently during extended coverage while collaborating with teams.

Responsibilities

• Monitor production cloud environments, logs, system health, and alerts; investigate or escalate issues.
• Execute scheduled production activities, deployments, and other operational procedures during coverage hours (weekends included).
• Respond to operational requests and incidents across cloud environments with timely communication and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, infrastructure, or security teams as needed.
• Identify recurring issues, document findings, and propose operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation to reduce manual work.
• Maintain accurate operational documentation, runbooks, and knowledge articles for repeatable production operations.

Skills

Cloud operations

Troubleshooting

Automation

Scripting

Independent work

Team collaboration

Education

Bachelor’s degree in IT/CS or equivalent

Tools

Azure

AWS

AKS

Cosmos DB

Active Directory

Job description

Grow is seeking a Cloud Reliability Analyst to ensure the reliability, availability, and health of our Public Cloud, Government Cloud, and enterprise cloud environments. You will monitor systems, respond to alerts, troubleshoot issues, and execute scheduled operational activities, including weekends on a fixed four-day schedule.

The role requires 3+ years in cloud operations, a BS in IT/CS or equivalent, and experience with Azure/AWS and IAM.