Cloud Reliability Analyst — Four‑Day Week, Hybrid Schedule

Epicor; Eau Claire (WI); Hybrid; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Cloud Reliability Analyst to ensure the reliability and health of our Public Cloud, Government Cloud, and enterprise cloud environments. The role includes monitoring, troubleshooting, and executing scheduled operational activities with a fixed four-day, 10-hour shift schedule and weekend coverage.

Candidates should have 3+ years in cloud operations, a BS in IT/CS or equivalent, and experience with Azure/AWS, AD/IAM, and containerized services like AKS.

Qualifications

• 3+ years' experience in cloud operations, infrastructure operations, or a related technical field.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable identity and access management technologies.
• Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments.
• Working knowledge of cloud infrastructure and services, preferably Microsoft Azure; experience with AWS or comparable cloud technologies is also relevant.
• Experience supporting containerized applications and cloud technologies such as Azure Kubernetes Service (AKS), Cosmos DB, or similar services.
• Strong troubleshooting skills with the ability to analyze application logs, monitoring data, alerts, and system behavior to identify and resolve operational issues.
• Ability to automate or improve routine operational tasks using scripting, tooling, or established automation platforms.
• Ability to work independently during extended coverage periods while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or elevate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other approved operational procedures during assigned coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments, ensuring timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, development, infrastructure, or security teams when escalation is required.
• Support the reliability and availability of cloud services by identifying recurring issues, documenting findings, and recommending operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort, improves consistency, and increases operational reliability.
• Maintain accurate operational documentation, procedures, runbooks, and knowledge articles to support repeatable and compliant production operations.

Skills

Cloud operations

Infrastructure operations

Azure/AWS

Troubleshooting

Automation scripting

Independent work

Cross-functional collaboration

Education

Bachelor's degree in IT/CS

Tools

Azure

AWS

AKS

Cosmos DB

AD/IAM

Job description

Epicor is seeking a Cloud Reliability Analyst to ensure the reliability and health of our Public Cloud, Government Cloud, and enterprise cloud environments. The role includes monitoring, troubleshooting, and executing scheduled operational activities with a fixed four-day, 10-hour shift schedule and weekend coverage.

Candidates should have 3+ years in cloud operations, a BS in IT/CS or equivalent, and experience with Azure/AWS, AD/IAM, and containerized services like AKS.