Cloud Platform Reliability Engineer

Verint Systems, Inc.; Dover (DE); On-site; USD 100,000 - 150,000; Full time

Job summary

Verint Systems, Inc. is seeking a Cloud Operations Engineer to join our Cloud Operations team.

You will support production infrastructure across the Verint product portfolio, troubleshoot incidents, and upgrade infrastructure to meet client needs. The role involves provisioning environments, collaborating with Support, Engineering and Professional Services, and working with AWS/Azure/GCP, Windows and Linux EC2, and deployment pipelines.

Qualifications

• 3 years in Cloud Operations and Systems Administration with cloud platforms.
• Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
• 3 years experience managing Windows and Linux solutions
• Strong experience collaborating with cross-functional stakeholders
• 3 years experience working in Windows Server administration and cloud platforms
• 3 years experience working with WebLogic and Tomcat
• Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
• Experience dealing directly with clients in a support, project, or delivery role
• 2 years experience working in ITIL Framework including Incident, Problem and Change Management
• Ability to work effectively in a distributed, collaborative environment

Responsibilities

• Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
• Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
• Upgrade and modify infrastructure as needed to support client and business needs.
• Provision new environments and infrastructure that support the Verint product portfolio.
• Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
• Work with technologies such as: JIRA/Confluence, ServiceNow, Windows and Linux EC2 Instances, AWS, Azure, and GCP Platforms, Deployment Pipelines and Tools, SQL Server.
• Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
• Co-lead or support major infrastructure improvement initiatives, including major platform upgrades and security initiatives.
• Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
• Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.

Job description

Verint Systems, Inc. is seeking a Cloud Operations Engineer to join our Cloud Operations team.

You will support production infrastructure across the Verint product portfolio, troubleshoot incidents, and upgrade infrastructure to meet client needs. The role involves provisioning environments, collaborating with Support, Engineering and Professional Services, and working with AWS/Azure/GCP, Windows and Linux EC2, and deployment pipelines.